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Placing Orders

Placing orders is simple, please follow all instructions on our website & ordering is easy, however, as long as the item is going to be delivered to the address of the cardholder, our sales team will be more than happy to take your order over the phone, please note: if you do require your products to be delivered to a different address then this must be placed online due to additional online security.

Products

1: All items sold are brand new products and are supplied complete with the full manufacturer's guarantee.

All images, specifications, and advertising on our website are for the sole purpose of giving an approximate description of the goods. All information given to the Customer is approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but we advise customers to seek technical advice from qualified sources prior to ordering products including any installation work that may be required.

Delivery

1: Please Note: We offer delivery to most parts of mainland UK - all estimations of delivery costs can be found by using your postcode in the shopping basket.

2. All deliveries are dispatched as soon as possible with the estimated delivery time displayed on every product on our website.

3. Some of our products are available for next day delivery, please place next day orders before 3.00 pm to allow our dispatch team time to process and dispatch your order, Orders placed after 3.00 pm, or at weekends, will be processed the next working day. Orders placed after 3.00 pm on a Friday will be processed the next working day (Monday) and delivered on Tuesday.

4. Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Please do not arrange for any tradesman to fit any product until all items have been delivered and complete checked.

5. All deliveries are to ground floor access only and kerbside drops, however, it is at the driver’s discretion to help with large items being carried into the property but cannot accept any liability.

6. Claims for non-delivery items must be notified to Westside Bathrooms in writing, email or phone within 7 days of the invoice date.

7. Please check all deliveries for damages or discrepancies within 48 hours from receiving the goods. Claims for damaged goods must be notified to Westside Bathrooms within 48 hours by telephone, email or phone and confirmed within 2 days by e-mail stating any damages and/or defects of the goods received from the courier. Unless we have notification within this time period we have no claim against the courier and therefore we will not be liable for any claim made against our company. Please note that all items must be removed from the packaging and checked within the above time scale, please check all contents.

8. Failed Deliveries - In the event that delivery is missed the courier will "card" your property, this can be used to rearrange delivery with the courier. Should you fail to rearrange the delivery; the courier will return the item to us. In this event, you would incur a failed delivery fee.

Returns & Cancellations

We hope that you are happy with your purchase but should you wish to return any item to us, excluding special orders and shower spares, we will be happy to refund or exchange a product subject to the following conditions.

1. Please note that we cannot accept goods back after they have been installed, (Please do not return items that have been installed as no refund will be given)

2. Returned goods, all customers are protected by a 14 working day online and distance selling law, all non-faulty returned goods will only be accepted for a full refund if they are returned within 14 working days in their original packaging, unused and with all instruction manuals. Please note that any delivery charge that has been made is a separate part of the contract and will not be refunded, it is the customers responsibility to pay for the collection of returning, or collection the items during this 14 day period.

3. To exercise your right of cancellation you must give notice by post, telephone or by emailing us at info@westsidebathrooms.co.uk providing details of goods ordered and the delivery details, we will then contact you and supply a returns number, please note failing to obtain a returns number before returning an item could result in additional administration charges. Orders can only be cancelled once this cancellation number has been provided, any claims for cancellation will not be entertained unless a cancellation number can be supplied. (PLEASE DO NOT WRITE OUR ADDRESS OR ANYTHING ELSE ON THE PRODUCT PACKAGING AS THIS COULD INVALIDATE YOUR RETURN AND YOU MAY NOT BE REFUNDED.)

We will confirm by email, post or phone that we have accepted your cancelled order and arrange our transport company to collect the goods, please note that a collection charge will be implemented, we will quote this price before we arrange collection, if you prefer you can return the items back to our company but this would be at your own expense. We also advise you to obtain insurance to cover any damages in returning the items.

Please note: If an order is cancelled before you receive the goods and the goods are in transit, the delivery cost that has been incurred from our transport company will be the customer's responsibility, we will inform you at the time of any cost incurred and the amount will be deducted from your refund.

4: Shower spares & special orders are non-refundable

5. Customers are responsible for obtaining proof of delivery and receipt of returned goods. It is the responsibility of the customer to ensure that returned item(s) reach us in good condition.

6: We suggest that you take out carrier insurance on any items you send back to us.

DAMAGES

1: Please check all deliveries for damages or discrepancies within 48 hours of receiving the goods. Claims for damaged goods must be notified to Westside Bathrooms within 48 hours by telephone, post or email and confirmed within 2 days by e-mail stating any damages and/or defects of the goods received from the courier. Unless we have notification within this time period we have no claim against the courier and therefore we will not be liable for any claim made against our company.

Please note that all items must be removed from the packaging and checked within the above time scale, please check all contents.